Shipping & Delivery
- How long does shipping take?Estimated delivery times by destination, plus processing and express options.
- Do you ship worldwide?Yes — we ship worldwide, with customs duties and taxes covered on standard shipping.
- How do I track my order?Track your parcel online, or ask us to track it for you.
- Why isn't my tracking updating?Tracking often pauses while your parcel clears customs.
- Do I need to pay taxes or duties?Standard shipping has no taxes or duties; rare exceptions explained.
- My order hasn't arrived yet — or shows delivered but I don't have itWhat to do if your parcel is late or marked delivered but missing.
- Why was my package returned to sender?Common reasons parcels bounce back, and what happens next.
Still need a hand?
Our care team replies within 1–2 business days. Tell us your order number and we’ll take it from there.
Email our team
Prefer text? Message +1 (951) 620 5210 (SMS only)