How can we help?

Placing an order, payment methods, changes & cancellations

• How do I place an order?
• What payment methods do you accept?
• Can I change or cancel my order?
• How can I find my order?

Delivery times, tracking, customs duties & lost parcels

• How long does shipping take?
• Do you ship worldwide?
• How do I track my order?
• Why isn't my tracking updating?

30-day returns, exchanges, refunds & warranty

• What is your return & exchange policy?
• How do I return an item?
• How do I exchange an item?
• How long does a refund take?

Keeping your pieces beautiful, our materials & warranty

• How do I care for my jewelry?
• Will my jewelry tarnish or turn my skin green?
• Is your jewelry waterproof?
• What materials is your jewelry made of?

Find your ring size and get the perfect fit

• How do I find my ring size?
• My ring doesn't fit — what can I do?

Our story, contacting us, wholesale & affiliates

• How do I contact customer care?
• About Meideya Jewelry
• Wholesale & affiliate enquiries